Send Control Center Problem Details
Control Center provides Activity & Issues so you can send useful problem information without searching for log files manually.
Copy issue details
- Open Activity & Issues.
- Find the issue that matches your problem.
- Click the issue.
- If the copy succeeds, Control Center displays Details copied to clipboard.
- Paste the copied text into your support message.
Add a short explanation
Besides the issue details, explain what you were doing when the problem appeared.
Example:
text
The problem appeared while opening the second client.
The first client was still online.
Activity & Issues details:
[paste details here]This helps connect the problem with the action that was being performed.
Copied information
Control Center copies these fields:
- Severity
- Category
- Code
- Runtime
- Occurrences
- Title
- Message
- Technical
When a value is not available, the field may contain -.
IMPORTANT
Do not remove parts of the issue details before sending them. Technical information can help identify the cause.
If there is no matching issue
If Activity & Issues does not show a relevant problem, send:
- what you did before the problem appeared,
- which client was selected,
- the status shown in Control Center,
- a screenshot if the interface helps explain the issue.